Effective Skills for Receptionists and Front Desk Officers

20^th– 21^st March, 2025                                          11^th – 12^th June, 2025

21^st – 22^nd August, 2025                                       13^th– 14^th October, 2025

Introduction

While “receptionist” and “front desk officer” are often used interchangeably, a “receptionist” usually refers to someone who greets visitors, answers phones, and manages administrative tasks in a general office setting, while a “front desk officer” typically implies a more specialized role, often in hospitality settings like hotels, where they handle check-ins, check-outs, and guest services at the front desk; essentially, both roles involve being the first point of contact for visitors, but the “front desk officer” may have a slightly more focused customer service role with additional responsibilities related to guest management. 

A front desk officer is also known as a receptionist, front office clerk, or desk agent. Other related titles include front office manager, front desk supervisor, or executive receptionist. Similar professions and job titles to a Desk Receptionist are Customer Service Representative, Front Desk Representative, Office Manager, Customer Service Specialist, Concierge, Cashier, Barista and Office Associate. This two days workshop will expose participants to the nitty gritty of receptionists and front desk officers tasks

Course Contents

• Dealing With and Recognizing Different Types of Callers
• Understanding the Role of a Receptionist
• The Importance of First Impressions
• Projecting a Professional Image
• Successful Questioning Techniques (Extracting the Right Information)
• Maintaining a Positive Attitude
• Building Rapport Techniques
• Effective Listening Skills
• Dealing with Cold Callers
• Tone, Pitch, and Pace
• Dealing with Difficult Callers, Remaining Calm and Professional

Duration:    Two (2) days              Fee: N170,000 

For Whom:

Personal Assistants, Front Desk Officers, Secretaries and others who perform related duties in the workplace.